Your personal data matters to us. This page explains exactly what information hiyangplus collects, why we collect it, how we keep it safe, and what rights you have as a player in the Philippines. Please read it before creating your account.
When you register on hiyangplus, we collect the personal details youprovide during sign-up, including your full name, date of birth, email address, mobile number, and preferred currency. We also collect identity verification documents where required under Philippine regulations, such as a government-issued ID. When you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. Payment-related information such as your deposit method and transaction history is recorded to process your funds and comply with anti-money laundering obligations. We may also collect communications you send to our support team, including chat logs and email correspondence, to help resolve your queries and improve our service quality.
The primary purpose of collecting your data is to operate and maintain your hiyangplus account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting, fish game, and casino-style entertainment you signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your transaction history and gameplay data help us detect unusual activity, prevent fraud, and meet our obligations under Philippine gaming regulations. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for players across the Philippines. We will only send you promotional communications if you have opted in to receive them, and you can withdraw that consent at any time by contacting our support team.
hiyangplus does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with trusted service providers who assist us in running the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. In certain circumstances, we are legally required to disclose player information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units when responding to a lawful request or court order. If hiyangplus undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change in how your information is handled. We do not share your data with any third party beyond what is described in this policy without your explicit consent.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account credentials are stored using one-way hashing so that they cannot be recovered even internally. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain resilient against emerging threats. While no online platform can guarantee absolute security, hiyangplus takes every reasonable precaution to safeguard the information of every player in the Philippines.
hiyangplus uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser or desktop device. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or share browsing data with ad networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform such as staying logged in between sessions. By continuing to use hiyangplus after being informed of our cookie use, you consent to the placement of essential and functional cookies on your device.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a readable format. You may ask us to correct any inaccurate or incomplete data on your account at any time by contacting our support team at [email protected]. You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine gaming and financial regulations. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all verified data rights requests within a reasonable timeframe and keep you informed of the outcome.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Data that is no longer needed for any legal or operational purpose is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods that apply to your records. We do not keep your data for longer than is necessary for the purposes described in this policy.
hiyangplus may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their account contact details. Your continued use of the platform after any update has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or how your data is used, please reach out to us at [email protected].
Quick answers to what Filipino players ask most about their data on hiyangplus.
Now that you know how hiyangplus handles your information, you can play with confidence. Create your free account and enjoy sports betting, fish games, and more — all in Philippine pesos, right on your mobile.